Shipping & Delivery
At Eseres Jewelry, every order is carefully prepared and shipped with care. Depending on the items you choose, your order may ship from our United States or China warehouse.
Free Standard Shipping · Express Options · Worldwide Delivery
Order Processing
Most in-stock items are processed within 1–3 business days before shipment. During holidays, promotions, or high-volume periods, processing may take a little longer.
Tracking Updates
Once your order ships, you will receive a tracking number by email. Tracking may take 24–72 hours to update after the package is handed to the carrier.
Shipping Origin
Orders may ship from our United States or China warehouse depending on inventory, product type, and destination.
Shipping Options & Estimated Delivery Times
We offer free standard shipping and express shipping options to most countries worldwide. Delivery times are estimates and may vary depending on your location, customs clearance, carrier handling, and seasonal shipping volume.
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 10–18 business days | 4–10 business days |
| Canada | 10–20 business days | 8–16 business days |
| Europe | 10–25 business days | 5–12 business days |
| Other Countries | 10–35 business days | May vary by destination |
Express shipping is available to many destinations, but it may not be available for all remote areas. Available shipping methods and fees will be shown at checkout whenever applicable.
Custom-Made & Personalized Items
Some items, including personalized jewelry, engraved pieces, made-to-order designs, moissanite jewelry, solid gold pieces, and certain custom products, require additional production time before shipping.
Please allow approximately 4–8 weeks for custom-made items to be crafted before shipment, in addition to the shipping time shown at checkout.
Shipping Fees
- Standard shipping may be free depending on the order value, destination, and promotion.
- Express shipping fees are calculated and displayed at checkout when available.
- Shipping promotions may change from time to time.
- Any available free shipping offer will be shown clearly before payment.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or local handling charges. These charges are determined by your local customs authority and are the customer’s responsibility unless otherwise stated at checkout.
Customs processing may also cause delays beyond our original delivery estimate. We appreciate your patience if your package is held for inspection or clearance.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.
Eseres Jewelry is not responsible for packages delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Stolen Packages
If your package appears delayed or lost, please contact us with your order number and tracking information. We will help review the shipment status and guide you through the next step.
Once a package is marked as delivered by the carrier, Eseres Jewelry is not responsible for theft, loss, or damage caused after delivery. We recommend checking your mailbox, front desk, building reception, neighbors, or local post office if your tracking shows delivered but you have not received the package.
Order Splitting
If your order contains multiple items, they may be shipped separately depending on stock availability, warehouse location, or product type. You may receive more than one tracking number for the same order.
Need Help With Your Order?
If you have any questions about shipping, tracking, or delivery, please contact us at [email protected]. Please include your order number so our team can assist you faster.
Track Your Order
After your order ships, you can use your tracking number to follow its delivery progress. If the tracking has not updated yet, please allow 24–72 hours for the carrier system to refresh.