Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, returns, jewelry care, sizing, and custom jewelry.
Orders & Payment
Is it safe to order from Eseres Jewelry?
Yes. Our website uses secure SSL encryption and trusted payment providers. We accept major credit cards, PayPal, Apple Pay, and other secure payment methods available at checkout.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email. If you don’t see it, please check your spam or promotions folder.
Shipping & Delivery
Where do you ship from?
Orders may ship from our fulfillment partners in the United States or China depending on product availability, inventory location, and destination country.
How long does shipping take?
Most orders arrive within 7–15 business days. Delivery times may vary depending on your location, customs processing, weather conditions, and seasonal demand.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear after shipment.
Product Quality
Will the jewelry tarnish or fade?
Our jewelry is designed for everyday wear. Like all fashion jewelry, proper care will help extend its appearance. Avoid prolonged exposure to water, perfumes, lotions, sweat, and harsh chemicals.
What materials do you use?
Materials vary by collection and may include brass, stainless steel, copper, cubic zirconia, simulated stones, and other fashion jewelry materials. Please refer to individual product descriptions for details.
Sizing
How do I choose the correct ring size?
We recommend using our size guide before ordering. If you are between sizes, choose according to your preferred fit. When in doubt, contact us before placing your order.
What if I order the wrong size?
Please contact our support team as soon as possible. If your order has not shipped, we may be able to update the size.
Returns & Refunds
Do you accept returns?
Yes. Eligible items may be returned according to our Return & Refund Policy. Please contact us before sending any item back.
How do I start a return?
Email [email protected] with your order number, photos if applicable, and the reason for the return request.
Custom Jewelry
Do you offer custom jewelry?
Yes. We offer selected personalized and custom jewelry options. Available customization details will be shown on the product page.
Can custom orders be returned?
Because custom products are made specifically for you, they are generally not eligible for return unless there is a manufacturing defect or order error.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes. We work with retailers, online stores, marketplace sellers, brands, and distributors worldwide. Visit our Wholesale page or contact us for more information.
Do you have an affiliate program?
Yes. Content creators, influencers, bloggers, and partners can apply through our Affiliate Program page.
Still Need Help?
If you can’t find the answer you’re looking for, please contact our customer support team at [email protected]. We’re happy to help.