1. Personal Information We Collect

Depending on how you interact with Eseres Jewelry, we may collect the following types of personal information:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order information: products purchased, cart items, order history, payment status, returns, exchanges, and customer support records.
• Account information: username, password, saved addresses, preferences, wishlist activity, and account settings.
• Payment information: payment method, transaction details, billing information, and payment confirmation. Full card numbers are processed by secure third-party payment providers and are not stored directly by us.
• Communication information: emails, contact form submissions, review content, photos, feedback, or customer service messages you send to us.
• Device and usage information: IP address, browser type, device type, operating system, pages viewed, referral source, session activity, and interaction with our website.

2. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, submit a review, or sign up for updates.
• Automatically through cookies, pixels, analytics tools, server logs, and similar technologies when you browse our website.
• From service providers that help us operate our store, process payments, prevent fraud, ship orders, provide customer service, or analyze website performance.
• From marketing and advertising partners when permitted by applicable law.

3. How We Use Your Information

We use personal information for the following purposes:

• To process, confirm, fulfill, ship, track, return, exchange, or refund your orders.
• To provide customer support and respond to your inquiries.
• To create, manage, and secure your customer account.
• To process payments, verify transactions, and help prevent fraud.
• To personalize your shopping experience and recommend relevant products.
• To improve our website, products, services, customer experience, and marketing performance.
• To send order updates, shipping notifications, policy updates, and customer service messages.
• To send promotional emails or marketing communications when permitted by law or with your consent.
• To comply with legal, tax, accounting, security, fraud prevention, and regulatory obligations.

4. Cookies, Pixels, and Tracking Technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences, keep items in your cart, process checkout, analyze website traffic, improve performance, and support advertising.

These technologies may include essential WooCommerce cookies, CookieYes consent cookies, Stripe payment and fraud prevention cookies, Google Analytics or Google Ads cookies, Meta/Facebook Pixel, TikTok Pixel, Snapchat Pixel, Pinterest tags, and similar tools.

You can manage cookie preferences through our cookie consent banner where available. You can also control cookies through your browser settings. Please note that disabling certain cookies may affect cart, checkout, payment, login, or website functionality.

5. Payment Processing and Fraud Prevention

Payments on our website may be processed through secure third-party payment providers such as Stripe, PayPal, credit card networks, or other checkout services available at the time of purchase.

These providers may collect and process payment information, billing details, device information, fraud signals, and transaction data in accordance with their own privacy policies and security standards. We do not store full credit card numbers on our website.

6. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide services to you, including:

• Payment processors and fraud prevention providers.
• Shipping carriers, fulfillment partners, and logistics providers.
• Website hosting, security, analytics, and performance service providers.
• Email, customer support, review, and communication platforms.
• Marketing and advertising platforms used for measurement, retargeting, or promotional campaigns.
• Professional advisors, legal authorities, regulators, or law enforcement when required by law or necessary to protect our rights.

We do not sell your personal information in the traditional sense. However, certain advertising or analytics activities may be considered “sharing” or “selling” under some privacy laws. Where required, you may have the right to opt out of such activities.

7. Marketing Communications

If you subscribe to our emails, make a purchase, or otherwise agree to receive marketing, we may send you promotional messages about new arrivals, offers, product recommendations, and brand updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send non-promotional messages related to your orders, account, shipping, returns, security, or policy updates.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment pages, tracking pages, review platforms, or other services that we do not control.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Please review their privacy policies before providing personal information to them.

9. Data Security

We use reasonable technical, administrative, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, transmission method, or storage system is completely secure. Please avoid sending sensitive information to us through unsecured channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain records, resolve disputes, enforce policies, comply with legal obligations, prevent fraud, and operate our business.

Order records may be retained for accounting, tax, compliance, and customer service purposes even after your order has been completed.

11. International Data Transfers

Because we operate an international e-commerce business and work with service providers in different countries, your information may be transferred, stored, or processed outside your country or region.

When required by applicable law, we rely on appropriate safeguards for international data transfers.

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to request a copy of your personal information.
• The right to opt out of marketing communications.
• The right to object to or restrict certain processing activities where applicable.
• The right to opt out of certain targeted advertising or data sharing where required by law.

To exercise your rights, please contact us using the contact information below. We may need to verify your identity before processing your request.

13. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information where required.

14. Customer Reviews and User Content

If you submit a product review, photo, comment, testimonial, or other content, that content may be displayed publicly on our website or marketing channels, together with limited identifying information such as your first name, initials, review date, product purchased, or verified buyer status.

Please do not include sensitive personal information in public reviews or comments.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or privacy practices. The updated version will be posted on this page with a new “Last Updated” date.

Your continued use of our website after any changes means you acknowledge the updated Privacy Policy.