Contact Us
Have a question about your order, shipping, returns, products, wholesale, custom jewelry, or partnership opportunities? Our team is here to help.
Customer Support · Order Help · Wholesale · Custom Jewelry
Email Support
[email protected]
For orders, shipping, returns, product questions, and general support.
Phone Support
218-353-1228
Monday – Friday
9:00 AM – 5:00 PM
Business Operations
United States：447 Broadway,New York, NY 10013
;
China： NO.315 HongYun Rd, Chengxi St,Yiwu, China，322000
How Can We Help?
Please email us with as much detail as possible. Our team typically responds within 1–2 business days.
- Order status and tracking questions
- Shipping and delivery support
- Returns and exchanges
- Product recommendations
- Wholesale inquiries
- Custom jewelry projects
- Affiliate and partnership requests
Send Us a Message
For the fastest support, please email us directly and include your order number if your message is about an existing order.
Before You Contact Us
To help us assist you faster, please include your order number if your message is about an existing order.
If your inquiry is about wholesale or custom jewelry, please include your business name, website or sales channel, country, interested products, estimated quantity, and any special requirements.
Frequently Asked Questions
Where does my order ship from?
Depending on inventory, product type, and destination, orders may ship from our United States or China fulfillment locations.
Where is my order?
Once your order ships, you will receive a tracking email. Please allow 24–72 hours for the carrier system to update after the package is handed over.
How do I request a return?
Please contact us with your order number and reason for return. Our support team will review your request and guide you through the next step.
Do you offer wholesale pricing?
Yes. We work with boutiques, online stores, marketplace sellers, brands, and business buyers worldwide.
Can I create custom jewelry?
Yes. We support custom jewelry, private label projects, logo jewelry, and branded packaging for qualified orders.
Need Assistance?
Whether you are a customer, retailer, affiliate, or business partner, we are happy to hear from you.