1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the site with permission from a parent or legal guardian.

You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose. You may not attempt to interfere with the security, operation, or availability of our website.

2. Account and Customer Information

When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your name, email address, billing information, shipping address, and payment details.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Please contact us immediately if you believe your account has been used without authorization.

3. Products and Product Information

We make every effort to display product photos, descriptions, materials, colors, sizes, prices, and availability as accurately as possible. However, product appearance may vary slightly due to lighting, screen settings, photography, handmade details, plating, stone setting, or small-batch production differences.

We reserve the right to update, modify, discontinue, or limit any product, collection, promotion, or service at any time without prior notice.

4. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected products. Your order is not fully accepted until payment has been processed and the order has been confirmed by our system.

We reserve the right to accept, decline, cancel, or limit any order at our discretion, including orders that appear suspicious, fraudulent, incorrectly priced, unavailable, or placed in violation of these Terms.

If we cancel or change an order, we will attempt to notify you using the email address, billing address, phone number, or other contact information provided at checkout.

5. Pricing, Payments, and Promotions

All prices, discounts, promotions, shipping fees, and product availability are subject to change without notice. The price charged will generally be the price displayed at checkout at the time your order is placed.

Unless otherwise stated, product prices do not include taxes, customs duties, import fees, shipping fees, or local handling charges that may apply depending on your location.

You agree to provide accurate payment information and confirm that you are authorized to use the payment method provided. Payments may be processed through third-party payment providers such as credit card processors, PayPal, Stripe, or other available checkout services.

6. Shipping and Delivery

Shipping times shown on our website are estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs clearance, incorrect address information, holidays, weather, high-volume seasons, or other events outside our control.

Once a package is handed over to the shipping carrier, shipping progress is controlled by the carrier. Please review our Shipping & Delivery page for more information about processing times, delivery estimates, customs duties, tracking, and lost or delayed packages.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund and Returns Policy. Please review that policy before placing an order.

Customized, personalized, engraved, made-to-order, final sale, or hygiene-sensitive items may not be eligible for return unless they arrive defective, damaged, or incorrect due to our error.

8. Custom, Personalized, and Made-to-Order Items

Some products may be custom-made, personalized, engraved, or produced after your order is placed. These items may require additional production time and may not be eligible for cancellation, return, or exchange once production has started.

Please review all names, numbers, initials, sizes, colors, engravings, and customization details carefully before submitting your order. We are not responsible for errors caused by incorrect information provided by the customer.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product photos, banners, icons, videos, layout, and website design, is owned by or licensed to Eseres Jewelry and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, scrape, download, or use our website content for commercial purposes without our prior written permission.

10. Third-Party Tools and Links

Our website may include links, tools, apps, payment services, tracking tools, analytics tools, review platforms, social media features, or other third-party services. These third-party services are provided for convenience and may be subject to their own terms and privacy policies.

We are not responsible for the content, accuracy, policies, security, or performance of third-party websites, tools, or services.

11. Customer Reviews, Feedback, and User Content

If you submit reviews, photos, comments, feedback, suggestions, messages, or other content to us, you confirm that you have the right to share that content and that it does not violate the rights of any third party.

By submitting feedback or reviews, you allow Eseres Jewelry to use, display, reproduce, edit, publish, or share such content for customer service, marketing, product improvement, or promotional purposes, unless prohibited by applicable law.

12. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, product availability, or other information.

We reserve the right to correct errors, update information, change or cancel orders, and modify website content at any time without prior notice, including after an order has been submitted.

13. Prohibited Uses

You agree not to use our website or services for any prohibited purpose, including but not limited to:

• Violating any applicable law, regulation, or third-party right.
• Submitting false, misleading, fraudulent, or harmful information.
• Uploading viruses, malware, or malicious code.
• Attempting to gain unauthorized access to our website, systems, accounts, or customer data.
• Copying, scraping, reselling, or exploiting any part of our website without permission.
• Harassing, abusing, threatening, defaming, or harming others.
• Interfering with the security, performance, or normal operation of our website.

14. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” basis. To the fullest extent permitted by law, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We do not guarantee that every product will meet every individual expectation, especially where appearance may vary due to screen settings, natural materials, handmade details, or production differences.

15. Limitation of Liability

To the fullest extent permitted by law, Eseres Jewelry shall not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, purchase of products, delay in delivery, third-party services, or inability to use our services.

Our total liability for any claim related to an order shall not exceed the amount paid by you for the product giving rise to the claim, unless otherwise required by applicable law.

16. Indemnification

You agree to indemnify and hold harmless Eseres Jewelry, its owners, team members, partners, service providers, and affiliates from any claim, demand, loss, liability, damage, or expense arising from your breach of these Terms, misuse of the website, violation of law, or infringement of any third-party rights.

17. Privacy

Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect customer information.

18. Changes to These Terms

We may update or revise these Terms and Conditions from time to time. Any changes will be posted on this page. Your continued use of our website or services after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles. Nothing in these Terms limits any mandatory consumer rights that may apply in your location.