At Eseres Jewelry, we aim to provide a smooth and efficient shipping experience for our customers. Our products are shipped from our warehouses in the United States and China, depending on the items in your order. Below, you will find detailed information about our shipping options, rates, and estimated delivery times.
Shipping Options and Rates
| Country/Region | Shipping Method | Delivery Time | Cost Structure |
|---|---|---|---|
| United States, United Kingdom, Canada, France, Germany, Italy, Spain, Poland, Netherlands, Austria, Australia | Standard Shipping | 6-15 days | Free |
| Express Shipping | 3-7 days | $7.99 + $2 per item, additional $5 per item for heavy items | |
| All Other Countries/Regions | Standard Shipping | 6-30 days | Free |
Detailed Shipping Costs
Standard Shipping (6-15 days)
- Free
Express Shipping (3-7 days)
- Base Cost: $7.99
- Additional Cost per Item: $2
Standard Shipping for Other Regions (6-30 days)
- Free
- Order Processing
Orders are processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Customs, Duties, and Taxes
Please note that customs, duties, and taxes may apply to international orders. These charges are the responsibility of the recipient. Customs policies vary by country, so please contact your local customs office for more information.
Shipping Policies
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
- Shipping Address Changes: If you need to change your shipping address after placing an order, contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order is in process.
- Tracking Your Order: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please visit our Returns and Exchanges page for more details.
Contact Us
If you have any questions or concerns about your order or our shipping policies, please do not hesitate to contact our customer service team at info@eseresjewelry.com or call us at 1-980-999-3131.
Thank you for choosing Eseres Jewelry. We appreciate your business and are committed to delivering your orders with care and efficiency.