Refund & Returns Policy
We want every Eseres piece to feel right when it arrives. If something is not as expected, contact us first and our team will guide you through the next step.
30-Day Return Window · Secure Checkout · Customer Support
Return Window
Returns may be requested within 30 days from the delivery date. Items must be unused, unworn, and returned in original condition with packaging whenever possible.
Return Condition
Items should be unused, unworn, unaltered, and include the original packaging, gift box, tags, and accessories when possible.
Before You Ship
Please contact us before sending anything back. Returns sent without approval may not be accepted.
Return Eligibility
- Items must be unused, unworn, and in original condition.
- Original packaging, tags, gift boxes, and accessories should be included when possible.
- Please provide your order number and the email address used at checkout.
- Returns must be requested within 30 days of delivery.
Non-Returnable Items
For hygiene, customization, and final-sale reasons, some items may not be eligible for return.
- Personalized, engraved, customized, or made-to-order items.
- Final sale, clearance, or promotional items marked as non-returnable.
- Items that show signs of wear, damage, alteration, or misuse.
- Earrings or body jewelry where hygiene protection has been removed or the item has been worn.
- Gift cards or digital products.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Once reviewed, we will offer a suitable solution such as replacement, exchange, store credit, or refund where applicable.
How to Start a Return
- Email us with your order number and reason for return.
- Wait for our confirmation and return instructions.
- Pack the item securely with all original packaging whenever possible.
- Ship the item back using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method. Please allow several business days for your bank, card issuer, PayPal, Stripe, or other payment provider to process the refund.
Original shipping fees, express shipping fees, gift packaging fees, and return shipping costs are generally non-refundable unless the return is due to our mistake or a confirmed product defect.
Exchanges
If you need a different size, color, or style, please contact us first. Exchanges depend on product availability. If the requested item is unavailable, we may offer store credit or another suitable option.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. Once an order has been processed, customized, packed, or shipped, we may not be able to cancel or modify it.
Contact Us
For return requests or order support, please contact us at [email protected]. Include your order number, the email used at checkout, and clear photos if your item arrived damaged or incorrect.
We’re here to make the process fair, clear, and as smooth as possible.