Shopping with us is safe and secure. We use industry-standard encryption technology to protect your personal and financial information. Our payment processors are PCI-DSS compliant, and we have robust fraud prevention measures in place. You can shop with confidence knowing that your information is secure with us.
How to place an order?
Step1. As a guest or Register on eseresjewelry.com
Step2. Log in
Step3. Pick out what you prefer
Step4. Add to cart
Step5. Confirm billing address and shipping address
Step6. Choose delivery
Step7. Pay
Step8. Check confirmation in the registered e-mail box
Can I cancel or update my order? or change my shipping address?
Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Experience Team and we will do our best to support you.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information to help you track the package until received. Please kindly note we are not responsible for delays caused by the customs department in your country.
What is your return or exchange policy?
Please go to our Return Policy page for details.